Terms And Conditions

Last updated: 11 October 2026

These terms cover every ride booked with Dubai Fare Ride and your use of dubaifareride.com. Booking a ride or using the site means you accept them. If something here doesn’t work for you, tell us before you book and we’ll sort it out.

 

Who we are

Dubai Fare Ride is a private taxi service in Dubai, run by one professional local driver. You can reach us at 052 429 9779 or contact@dubaifareride.com.

 

Booking a ride

Book on WhatsApp, by phone, or through the contact form on this site. Give us your name, phone number, pickup and drop-off locations, date and time, and the number of passengers. A ride is confirmed only when we reply and say so. Sending a message isn’t a booking on its own.

We offer airport transfers (DXB and DWC), school pickup and drop, office commutes, gym and errand rides, intercity trips, and monthly arrangements. Monthly and regular bookings follow the schedule and terms we agree with you when you set them up.

 

Price and payment

We confirm your price before the ride, on WhatsApp or by phone. If your trip involves tolls such as Salik, or parking, we’ll tell you whether they’re included when we give you the price. If your route, stops, or waiting time change during the ride, we’ll tell you how that affects the price before we continue.

We accept cash, bank transfer, and Apple Pay or Google Pay. We don’t accept card payments. Cash and mobile wallet payments are made to the driver at the end of the ride. Bank transfers are arranged in advance on WhatsApp.

 

Cancellations and changes

You can cancel for free at any time until the driver tells you he’s on his way. Message us as soon as you know your plans have changed. After that point, the ride counts as started, and we may ask you to cover the cost of the trip made to reach you. We’ll tell you the amount before we ask for it.

To change the time or pickup point, message us as early as you can. We’ll do our best to fit the change in, but we can’t promise it if the driver is already booked.

If we have to cancel, for example because of a vehicle problem, we’ll tell you as early as possible and help you find another way to travel.

 

Pickup and waiting

Be at the pickup point at the agreed time. We’ll wait 15 minutes for you. If we can’t reach you and you haven’t arrived by then, we may treat the ride as a no-show and leave. For airport pickups, tell us your terminal and your arrival time so we can plan around it.

 

Passengers, luggage, and the vehicle

We mainly use 7-seater SUVs. Tell us how many passengers and how much luggage you’re bringing when you book, so we send a suitable car. Everyone in the car must wear a seatbelt. We may refuse to carry more passengers or luggage than the vehicle can safely take.

 

Children and child seats

UAE law has rules on how children travel in cars. We don’t supply child seats, so please bring your own if your child needs one. If a child needs a seat and none is available, we may decline to start the ride for safety reasons. For school runs, a parent or guardian should arrange the booking and confirm the pickup details.

 

How we expect passengers to behave

Treat the car and the driver with respect. No smoking or vaping inside the vehicle. If a passenger damages the car or leaves it needing special cleaning, we may ask you to cover the cost of the repair or cleaning. We can end a ride early if it becomes unsafe or someone behaves in a threatening way.

 

Delays and traffic

We plan routes and timing around Dubai traffic, but we can’t control accidents, road closures, weather, or rush hour on roads like Sheikh Zayed Road and Emirates Road. We’ll keep you informed if a delay is coming. Leave extra time for flights and fixed appointments, since we can’t be responsible for a missed flight or meeting caused by traffic.

 

Trips outside Dubai

Intercity trips, such as Abu Dhabi, Sharjah, Ajman, and Al Ain, are booked and confirmed the same way as any other ride. We’ll confirm the route, timing, and price before you travel.

 

Lost property

If you leave something in the car, contact us as soon as you notice. We’ll check the vehicle and arrange to return it if we find it.

 

Our responsibility

We’ll provide the ride we confirmed with reasonable care and skill. We’re not responsible for losses we couldn’t reasonably have predicted, for items you leave in the vehicle, or for delays outside our control. Nothing in these terms limits any right you have under UAE law that can’t be limited.

 

Using this website

The content on this site is provided for general information about our services. We work to keep it accurate, but we may change it at any time. Don’t copy or reuse our text, logo, or images without our permission. See our Privacy Policy for how we handle your personal information.

 

Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute that we can’t settle between us goes to the courts of Dubai.

 

Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, is the one that applies to new bookings.

 

Contact

Questions about these terms? Call 052 429 9779, message us on WhatsApp, or email contact@dubaifareride.com. You can also return to the homepage to see our services.